Terms of Use
By accessing this website, you agree to the terms and conditions below. Please do not use this website if you do not agree to all of the terms. Metamize may modify or revise the terms at reasonable intervals by updating this website. Your continued use of our website following any such modification will be deemed to be your acceptance of and agreement to the modified Terms. If you cannot accept any of these changes, you must stop using our website.
Privacy policy
The following data protection declaration applies to the use of our online offer www.metamize.me (hereinafter "website").
We attach great importance to data protection. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (DSGVO).
1. Responsible
Responsible for the collection, processing and use of your personal data in the sense of Art. 4 No. 7 DSGVO is
Metamize GmbH
Landgraf-Georg-Straße 58
64283 Darmstadt
E-mail: gm@metamize.me
(hereinafter referred to as Metamize)
You can save and print this privacy policy at any time.
2. General purposes of processing
We use personal data for the purpose of operating the website and, if you contact us through the website, to process your request.
3. What data we use and why
3.1. Hosting
The hosting services we use are for the provision of the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services that we use for the purpose of operating the website.
In this context, we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta data and communication data of customers, interested parties and visitors to this website on the basis of our legitimate interests in an efficient and secure provision of our website pursuant to Art. 6 para. 1 sentence 1 f) DSGVO in conjunction with. Art. 28 DSGVO.
3.2. Access data
When you access a page from our website, information is automatically sent to the server of our website by the browser used on your end device. We collect, store and use data about each access to our website (so-called server log files) temporarily. The access data includes:
- Name and URL of the file accessed
- Date and time of access
- Amount of data transferred
- Message about successful retrieval (HTTP response code)
- Browser type and browser version
- Operating system
- Referer URL (i.e. the previously visited page)
- Websites that are called up by the user's system via our website
- Internet service provider of the user
- IP address and the requesting provider
We use this log data without assigning it to you personally or otherwise profiling it for statistical evaluations for the purpose of operating, securing and optimizing our website, but also to anonymously record the number of visitors to our website (traffic) and the extent and type of use of our website and services, as well as for billing purposes to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content and analyze traffic, search for and correct errors, and improve our services.
This is also our legitimate interest according to Art 6 para. 1 p. 1 f) DSGVO.
We reserve the right to review the log data retrospectively if there is a justified suspicion of unlawful use based on concrete indications. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes. We also store IP addresses if we have a concrete suspicion of a criminal offense in connection with the use of our website.
3.3. Cookies
We use so-called session cookies to optimize our website. A session cookie is a small text file that is sent by the respective servers when you visit a website and is temporarily stored on your hard drive. This file as such contains a so-called session ID, with which various requests of your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. These cookies are deleted after you close your browser.
We also use persistent cookies (also small text files that are stored on your terminal device) to a small extent, which remain on your terminal device and allow us to recognize your browser the next time you visit. These cookies are stored on your hard drive and delete themselves after the specified time. Their lifespan is between 1 month and 10 years. This allows us to present our offer to you in a more user-friendly, effective and secure manner and, for example, to display information on the site that is specifically tailored to your interests.
Our legitimate interest in the use of cookies pursuant to Art 6 (1) p. 1 f) DSGVO is to make our website more user-friendly, effective and secure.
The following data and information, for example, are stored in the cookies:
- Log-in information
- Language settings
- Entered search terms
- Information about the number of visits to our website and the use of individual functions of our website.
When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would enable the cookie to be assigned to you are not stored in the cookie. On the basis of the cookie technology, we only receive pseudonymized information, for example, about which pages of our website have been viewed, etc.
You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you want to exclude the acceptance of cookies for certain cases or generally, or that cookies are prevented completely. This may limit the functionality of the website.
3.4. Data for the fulfillment of our contractual obligations
We process personal data that we need to fulfill our contractual obligations, such as name, address, e-mail address, billing and payment data. The collection of this data is necessary for the conclusion of the contract.
The deletion of the data takes place after the expiration of warranty periods and legal retention periods.
The legal basis for the processing of this data is Art. 6 para. 1 p. 1 b) DSGVO, because this data is required so that we can fulfill our contractual obligations to you.
3.5. E-mail contact
If you contact us (e.g. via contact form or e-mail), we process your information to process the request and in case follow-up questions arise. If we receive personal data from you from third parties, we assume that you are authorized to pass on this data within the meaning of the DSGVO.
If the data processing is carried out for the implementation of pre-contractual measures, which are carried out at your request, or, if you are already our customer, for the implementation of the contract, the legal basis for this data processing is Art. 6 para. 1 p. 1 b) DSGVO.
We only process further personal data if you consent to this (Art. 6 para. 1 p. 1 a) DSGVO) or we have a legitimate interest in processing your data (Art. 6 para. 1 p. 1 f) DSGVO). A legitimate interest is, for example, to respond to your email.
4. Storage period
Unless specifically stated, we store personal data only as long as necessary to fulfill the purposes pursued.
In some cases, the legislator provides for the retention of personal data, such as in tax or commercial law. In these cases, we only continue to store the data for these legal purposes, but do not process it in any other way and delete it after the legal retention period has expired.
5. Your rights as a person affected by data processing
According to the applicable laws, you have various rights regarding your personal data. If you wish to exercise these rights, please send your request by e-mail or by post, clearly identifying yourself, to the address mentioned in point 1.
Below you will find an overview of your rights.
5.1. Right to confirmation and information
You have the right to receive clear information about the processing of your personal data.
In detail:
You have the right to receive confirmation from us at any time as to whether personal data relating to you is being processed. If this is the case, you have the right to request from us free information about the personal data stored about you, together with a copy of this data. Furthermore, you have the right to the following information:
... the purposes of processing;
... the categories of personal data processed;
... the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular in the case of recipients in third countries or international organizations;
... if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
... the existence of a right to obtain the rectification or erasure of personal data concerning you, or to obtain the restriction of processing by the controller, or a right to object to such processing;
... The existence of a right of appeal to a supervisory authority;
... if the personal data is not collected from you, any available information about the origin of the data;
... the existence of automated decision-making including profiling pursuant to 22Abs. 1 and 4 DSGVO and - at least in these cases - meaningful information about the logic involved and the scope and intended effects of such processing for you.
If personal data are transferred to a third country or to an international organization, you have the right to be informed about the appropriate safeguards pursuant to Article 46 of the GDPR in connection with the transfer.
5.2. Right to confirmation and information
You have the right to demand that we correct and, if necessary, complete personal data concerning you.
In detail:
You have the right to demand that we correct any inaccurate personal data concerning you without undue delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data - also by means of a supplementary declaration.
5.3. Right to erasure ("right to be forgotten")
In a number of cases, we are obliged to delete personal data relating to you.
In detail:
Pursuant to Article 17(1) of the GDPR, you have the right to request that we erase personal data concerning you without undue delay, and we are obliged to erase personal data without undue delay if one of the following reasons applies:
- The personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
- You withdraw your consent on which the processing was based pursuant to Art. 6Abs. 1 1 a) DSGVO or Art. 9 Abs. 2 a) DSGVO and there is no other legal basis for the processing.
- You object to the processing pursuant to Art. 21(1) DSGVO and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21(2) DSGVO.
- The personal data have been processed unlawfully.
- The erasure of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which we are subject.
- The personal data has been collected in relation to information society services offered in accordance with Article 8(1) of the GDPR.
If we have made the personal data public and we are obliged to erase it pursuant to Article 17(1) DSGVO, we shall take reasonable measures, including technical measures, having regard to the available technology and the cost of implementation, to inform data controllers who process the personal data that you have requested them to erase all links to or copies or replications of that personal data.
5.4. Right to restriction of processing
In a number of cases, you are entitled to request that we restrict the processing of your personal data.
In detail:
You have the right to request us to restrict processing if one of the following conditions is met:
... the accuracy of the personal data is contested by you for a period of time which allows us to verify the accuracy of the personal data,
... the processing is unlawful and you have refused to erase the personal data and have instead requested the restriction of the use of the personal data;
... we no longer need the personal data for the purposes of processing, but you need the data to assert, exercise or defend legal claims; or
... you have objected to the processing pursuant to Article 21(1) DSGVO, as long as it has not yet been determined whether the legitimate reasons of our company outweigh yours.
5.5. Right to data portability
You have the right to receive, transmit, or have us transmit personal data concerning you in machine-readable form.
In detail:
You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer this data to another controller without hindrance from us, provided that
... the processing is based on consent pursuant to Art. 6(1)(1)(a) DSGVO or Art. 9(2)(a) DSGVO or on a contract pursuant to Art. 6(1)(1)(b) DSGVO and
... the processing is carried out with the help of automated procedures.
When exercising your right to data portability pursuant to paragraph 1, you have the right to obtain that the personal data be transferred directly from us to another controller, insofar as this is technically feasible.
5.6. Right of objection
You have the right to also object to lawful processing of your personal data by us if this is based on your particular situation and our interests in the processing do not outweigh yours.
In detail:
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data relating to you which is carried out on the basis of Article 6 (1) sentence 1 e) or f) DSGVO; this also applies to profiling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If we process personal data for the purpose of direct marketing, you have the right to object at any time to processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is related to such direct marketing.
You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or for statistical purposes pursuant to Article 89(1) DSGVO, unless the processing is necessary for the performance of a task carried out in the public interest.
5.7. Automated decisions including profiling
You have the right not to be subject to a decision based solely on automated processing - including profiling - which produces legal effects concerning you or similarly significantly affects you.
Automated decision-making based on the personal data collected will not take place.
5.8. Right to revoke a data protection consent
You have the right to revoke consent to the processing of personal data at any time.
5.9. Right to complain to a supervisory authority
You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your place of residence, place of work or place of the alleged infringement, if you believe that the processing of personal data concerning you is unlawful.
6. Data security
We make maximum efforts to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities.
Your personal data will be transmitted encrypted. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but we would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible. To protect your data, we maintain technical and organizational security measures in accordance with Art. 32 DSGVO, which we constantly adapt to the state of the art.
We also do not guarantee that our offer will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are carefully secured on a regular basis.
7. Transfer of data to third parties, no data transfer to non-EU countries
In principle, we use your personal data only within our company.
If and to the extent that we involve third parties in the performance of contracts (such as logistics service providers), they will only receive personal data to the extent that the transfer is necessary for the corresponding service.
In the event that we outsource certain parts of data processing ("commissioned processing"), we contractually oblige commissioned processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject.
Data transfer to entities or persons outside the EU outside the case mentioned in this statement in section 4 does not take place and is not planned.
8. Data protection officer
If you still have questions or concerns about data protection, please contact our data protection officer:
Metamize GmbH
Landgraf-Georg-Straße 58
64283 Darmstadt
E-mail: gm@metamize.me